OPERATIONS

Operations

The Iredell Emergency Communications Center (ECOM) provides 24 hour-a-day, 7 days-a-week 911 access and services to the citizens and user agencies in and around Iredell County. Services provided include, but are not limited to:
  • Dispatch of police, fire, emergency medical services, other city/county support agencies
  • Emergency and non-emergency request for services
  • Other duties as required

911 CALL TAKING

Iredell ECOM is the Primary Public Safety Answering Point (PSAP) for all of Iredell County. Each 911 call comes directly to the center and is handled according to its location and nature. During the call the 911 communications officer ascertains, at a minimum, the location and nature of the emergency. Other information obtained includes, but is not limited to:

  • The caller's name, address and call-back number

  • Certain information for medical calls (nature, life status, etc.)

  • Descriptions of suspects / victims

  • Potential hazards

  • The presence of any weapons (if applicable)

When each 911 call is received, the phone number and location of the caller is displayed at the console and verified by the 911 communications officer. This information is kept in strictest confidence and released only to emergency services personnel.

DISPATCH SERVICES

Dispatch services and support services are provided to the following user agencies in and around Iredell County.

Law Enforcement

  • Iredell County Sheriff's Office (ICSO)

  • Troutman City Police Department

Emergency Medical Services

  • Iredell County EMS

Fire Services (21 Fire Departments)

  • MUNICIPALITY FIRE DEPARTMENTS

    • Mooresville Fire Department

    • Statesville Fire Department

  • VOLUNTEER FIRE DEPARTMENTS

  • Troutman Fire Department

  • Lake Norman Volunteer Fire Department

  • South Iredell Volunteer Fire Department

  • Ebenezer Volunteer Fire Department

  • Monticello Volunteer Fire Department

  • Union Grove Volunteer Fire Department

  • Sheffield-Callahan Volunteer Fire Department

  • County Line Volunteer Fire Department

  • Cool Springs Volunteer Fire Department

  • Wilkes-Iredell Volunteer Fire Department

  • West Iredell Volunteer Fire Department

  • Stoney Point Volunteer Fire Department

  • Harmony Volunteer Fire Department

  • Shepherds Volunteer Fire Department

  • Wayside Volunteer Fire Department

  • Mount Mourne Volunteer Fire Department

  • Trinity Volunteer Fire Department

  • Central Volunteer Fire Department

Other Emergency Services Agencies

  • Iredell County Emergency Management

  • Iredell County Fire Marshal's Office

  • North Carolina Forestry Service

  • Animal Control Services

Iredell County Rescue Squads

  • Iredell Rescue Squad (Central part of Iredell County)

  • North Iredell Rescue Squad

  • Troutman Fire and Rescue Squad

  • Mooresville Fire and Rescue Squad

In addition, Iredell ECOM maintains emergency callback lists for various city, county, state and private utility services, as well as, other support agencies as needed.  

TECHNOLOGIES & OPERATIONS EQUIPMENT

The Iredell Emergency Communications Center (ECOM) is equipped with some of the most modern and technologically advanced equipment systems on the market. Iredell ECOM features a fully enhanced 911 system, a Computer Aided Dispatch (CAD) system and a trunked 800MHz radio system that serves countywide. Iredell ECOM has one of the few Next Generation 911 (NG911) systems in the country as well as automated computer voice dispatching of Fire and EMS units.